{"id":1811,"date":"2026-06-12T11:41:55","date_gmt":"2026-06-12T11:41:55","guid":{"rendered":"https:\/\/megajoule.pt\/?page_id=1811"},"modified":"2026-06-12T11:48:34","modified_gmt":"2026-06-12T11:48:34","slug":"quality-policy","status":"publish","type":"page","link":"https:\/\/megajoule.pt\/pt\/quality-policy\/","title":{"rendered":"Quality Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1811\" class=\"elementor elementor-1811\" data-elementor-post-type=\"page\">\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-ca8e9c5 e-con-full e-flex e-con e-parent\" data-id=\"ca8e9c5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-3f8ce0b e-con-full e-flex e-con e-child\" data-id=\"3f8ce0b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7d199e1 elementor-widget elementor-widget-heading\" data-id=\"7d199e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Quality Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-edfb261 e-con-full e-flex e-con e-parent\" data-id=\"edfb261\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c084b2d elementor-widget elementor-widget-text-editor\" data-id=\"c084b2d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3><strong>Client Orientation<\/strong><\/h3><p><span style=\"font-size: 16px;\">MJ puts our clients\u2019 needs and satisfaction at the forefront of our business strategy. The key\u00a0<\/span>elements of our client-oriented strategy are:<\/p><p>\u2022 Understanding customer needs;<\/p><p>\u2022 Building customer relationships;<\/p><p>\u2022 Aligning business processes to create a client-oriented culture;<\/p><p>\u2022 Encouraging employees to improve client-oriented service.<\/p><p>\u00a0<\/p><h3><strong>Quality of Service<\/strong><\/h3><p>MJ strives to maintain the highest overall standard of our services, as experienced by our\u00a0customers. This is built on the following factors:<\/p><p>\u2022 Reliability &#8211; ability and consistency in performing a particular service that satisfies\u00a0our customers&#8217; needs;<\/p><p>\u2022 Responsiveness &#8211; dedication and ability to provide customers with prompt services;<\/p><p>\u2022 Assurance &#8211; the confidence and trust that customers have in our organization;<\/p><p>\u2022 Communication \u2013 clear, timely and empathetic communication, both internally and\u00a0externally, ensures expectations are understood and met;<\/p><p>\u00a0<\/p><h3><strong>Competency &amp; Continuous Learning<\/strong><\/h3><p>People are those who bring a service to the customers and therefore it is important that\u00a0they are skilled and competent. MJ ensures its employees competency through the following:<\/p><p>\u2022 Effective talent acquisition and retention;<\/p><p>\u2022 Effective training and competency management;<\/p><p>\u2022 Continuous adjustment to new industry standards and acquiring new skills and\u00a0knowledge.<\/p><p>\u00a0<\/p><h3><strong>Continuous Improvement<\/strong><\/h3><p>MJ has an ongoing process of analyzing performance, identifying opportunities, and making\u00a0incremental changes to processes, products, and personnel. For this reason, MJ implements\u00a0the Plan-Do-Check-Act (PDCA) methodology which embraces simplicity and systematic\u00a0progression, facilitates problem-solving and process improvement.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Quality Policy Client Orientation MJ puts our clients\u2019 needs and satisfaction at the forefront of our business strategy. The key\u00a0elements of our client-oriented strategy are: \u2022 Understanding customer needs; \u2022 Building customer relationships; \u2022 Aligning business processes to create a client-oriented culture; \u2022 Encouraging employees to improve client-oriented service. \u00a0 Quality of Service MJ strives [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-1811","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/megajoule.pt\/pt\/wp-json\/wp\/v2\/pages\/1811","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/megajoule.pt\/pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/megajoule.pt\/pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/megajoule.pt\/pt\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/megajoule.pt\/pt\/wp-json\/wp\/v2\/comments?post=1811"}],"version-history":[{"count":10,"href":"https:\/\/megajoule.pt\/pt\/wp-json\/wp\/v2\/pages\/1811\/revisions"}],"predecessor-version":[{"id":1821,"href":"https:\/\/megajoule.pt\/pt\/wp-json\/wp\/v2\/pages\/1811\/revisions\/1821"}],"wp:attachment":[{"href":"https:\/\/megajoule.pt\/pt\/wp-json\/wp\/v2\/media?parent=1811"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}